Mobile / Live
These terms set out the rules that apply when you access my333, use your account wallet, place transactions through DuitNow, Boost or Bank Transfer, and interact with our catalog of games and services. Access to my333 depends on local law and is available only where permitted in your eligible region.
By accessing my333 and using your account, you acknowledge that these terms form a binding agreement between you and us. They cover every part of your interaction with the platform — from browsing the game catalog organised by studio and category, to processing wallet transactions through DuitNow, Boost or Bank Transfer, to contacting our support team when something needs resolving. We may update these terms when our services change. When we do, the revised version becomes effective from the date it is published on this page. It is your responsibility to check this page periodically. Continuing to use your account after an update means you accept the revised terms. These terms do not override any applicable local law in Malaysia. Where a clause conflicts with a law that applies to you, that law takes precedence. Availability of specific features — including payment rails and game categories — depends on local regulation and eligible regions. Nothing in these terms amounts to a promise of continued access if access is restricted by law. For any question about what these terms mean for your account, reach our support team directly. The contact paths are listed in the Support section below.
Not every situation falls equally inside or outside these terms. Understanding the scope helps you know where to look when a question comes up — whether it is about your account access, a wallet transaction, the content we host, or a third-party service you reach through our platform.
These terms apply fully to your account login, profile settings, wallet balance and transaction records on my333. Steps to review or correct your account details are covered under the rights section of this policy.
Deposits and withdrawals processed through DuitNow, Boost or Bank Transfer are governed by these terms alongside the transaction instructions shown in your account dashboard at the time of the request.
Game content supplied by studios such as PlayStar, CQ9, Bigtime Gaming and Microgaming is subject to each studio's own content terms. We host and organise access; the individual game rules displayed in the lobby govern actual gameplay.
Links or integrations that take you outside my333 — including external payment processors or identity verification services — operate under their own separate terms. We are not responsible for those external conditions.
These terms recognise several practical steps you can take in relation to your account and the data connected to it. You can review your transaction history directly from your account dashboard after login — every deposit and withdrawal record processed through DuitNow, Boost or Bank Transfer is listed there with date and status. If your account details are incorrect, you can submit a correction request through the support channel and we will update the record once the information is verified. You have the right to ask questions about how your account data is used and to request that we clarify any clause in these terms that you find unclear. Requests to close an account are handled through our support team; once submitted, the process follows the steps described in the account settings page. We will acknowledge your request and confirm the outcome in writing through the same channel you used to raise it.
Your full deposit and withdrawal history is available in your account dashboard after login. Records reflect the payment method used — DuitNow, Boost or Bank Transfer — alongside date and current status.
Submit a correction request via our support channel with the accurate information. We verify the update against the details held on your account before confirming the change.
If any part of these terms is unclear, contact support directly. We will explain what the clause means for your specific account situation, not give a generic answer.
Account closure requests are handled through support. We acknowledge each request and confirm the outcome through the channel you used to raise it, following the steps shown in account settings.
If you have a question about these terms, need to report a discrepancy in your account, or want to raise a formal concern about how a clause has been applied to your account, our support team is the direct route. We keep response paths clear so your question reaches the right person without extra steps.
The live chat option is accessible from your account dashboard after login. Use it for immediate clarification on any term, transaction query or account action covered in this policy.
For formal written records of a query or complaint about these terms, email is the appropriate channel. We respond with a written confirmation that you can keep as a reference for the matter raised.
Your account dashboard shows the current status of any active request — correction, closure or query. Check there first before sending a follow-up message, as status updates are posted to the dashboard in real time.
Handling your account data carefully is not optional — it is part of how my333 keeps your account functional and your transactions traceable. We retain transaction records linked to DuitNow, Boost and Bank Transfer for the period required to support account queries and any dispute resolution. Cookie data collected during your session is used to maintain your login state and remember your catalog preferences; it is not sold to third parties. You can review the cookies in use through your browser settings at any time. Account security measures are applied at login. If unusual activity is detected on your account, we may request re-verification before allowing further access. To request changes to your stored account data or ask how a specific piece of information is being used, contact support directly — the live chat and email paths in the section above are both valid for data-related requests.
Transaction records for DuitNow, Boost and Bank Transfer deposits and withdrawals are retained for the period required to support account queries and dispute resolution. The retention period follows applicable local requirements.
Session cookies keep your login active and remember your game catalog preferences between visits. They are not used for external advertising. You can view and manage cookies through your browser settings at any time.
We apply login-level security checks on your account. If our systems detect unusual access patterns, re-verification may be required before your session continues. Contact support immediately if you suspect unauthorised access.
To request an update or deletion of stored account data, use the live chat or email support channels. We confirm receipt and notify you of the outcome once the request has been reviewed against the account records we hold.
These questions come up most often when account holders read through the terms for the first time or after a transaction query. Each answer points to where you can verify the detail in your own account.
These terms apply from the moment you access my333 using your account credentials. Every action — browsing the game catalog, initiating a DuitNow deposit, requesting a Bank Transfer withdrawal or contacting support — falls within the scope of these terms.
We publish the updated version on this page with an effective date. You are responsible for checking this page when you return to the platform. Continuing to use your account after the effective date means you have accepted the revised terms.
Local law takes precedence over any clause in these terms that conflicts with it. Availability of features — including payment methods like Boost and DuitNow — depends on applicable local regulation and the eligible region your account is registered in.
Submit a correction request through our support team via live chat or email. Provide the accurate details and we will verify them against your account record before confirming the update. The timeline for confirmation depends on the type of information being corrected.
Your transaction history is visible directly in your account dashboard after login. It lists every deposit and withdrawal with the payment method used — DuitNow, Boost or Bank Transfer — along with the date and status. If you need a formal copy for dispute purposes, contact support via email.
Raise the concern with our support team through live chat or email. Describe the specific clause and how it was applied to your situation. We review the case against the terms in effect on the date of the action and respond with a written explanation through the same channel.