Mobile / Live
This Privacy Policy explains what information my333 collects when you access your account, make transactions through DuitNow, Boost or Bank Transfer, and browse the game catalog — and how we use, store and protect that information. Availability of our services depends on local law and eligible regions in Malaysia.
When you log in, browse game categories, or process a wallet transaction through DuitNow, Boost or Bank Transfer, my333 collects certain information necessary to operate your account. This includes your registered contact details, device identifiers, session activity and transaction records tied to your wallet. We collect this data to keep your account secure, process your transactions correctly and resolve any support queries you raise with us directly. We do not sell your personal data to third parties. Information shared with payment processors — such as when a DuitNow or Bank Transfer instruction is sent — is limited strictly to what those processors need to complete your transaction. Game session data from studios like PlayStar, CQ9, Bigtime Gaming and Microgaming is recorded at the platform level for account-history purposes, not passed onward for marketing use. Data retention periods follow applicable local regulations and our internal account-lifecycle rules. Where local law in Malaysia requires us to hold certain records for a defined period, we comply with that requirement. Where you close your account, we retain only what law obliges us to keep and delete the rest in line with our scheduled data-clearing process. Questions about how long specific data is held can be directed to our support team.
Not every interaction on or around my333 falls under the same privacy rules. We cover what happens inside your account and on our platform; third-party services operate under their own terms. Understanding the boundary helps you know who to contact when a privacy question arises.
All data created when you log in, verify your identity or update account settings falls within this policy. We hold these records, you can request a copy, and our support team handles any correction or deletion request directly.
Transactions processed through DuitNow, Boost and Bank Transfer generate records on both our platform and at the payment provider. Our policy governs the copy we hold. The payment provider's own privacy terms govern their records independently.
Session activity within the game catalog — including play history across slot, live casino and table game categories — is logged in your account for dispute resolution and history review. This data stays within your account record and is not used for advertising profiling.
Where the platform links out to external services or you access a studio's content through our catalog, those third-party environments maintain their own privacy policies. my333 does not control or take responsibility for data handling outside our own platform boundary.
You have real, actionable options when it comes to the data we hold about your account. If you want to see what information is on record, you can submit a data-access request through our support channel and we will prepare a summary of the account data we hold for you. If any detail is wrong — a contact number, a registered name spelling, an address field — you can flag it to support and we will update it after verifying your identity through the steps shown in your account settings. Where you believe data has been handled incorrectly, you can raise a formal query and we will respond with a written explanation of what we hold, why we hold it and for how long. Closing your account does not automatically erase all records; some are kept under legal obligation, but we will tell you which ones and why when you ask. All of these steps start with a message to our support team.
Contact support and ask for a copy of the account data we hold. We will compile and send a summary covering your registration details, transaction history and session logs, subject to identity verification.
If a registered detail is wrong, raise it with support. After verifying your identity through the steps shown in your account, we will update the record and confirm the change to you in writing.
If you have a question about how specific data was collected or used, send us a written query. We respond with a clear explanation — what we hold, the reason we hold it and the applicable retention period.
You can request account closure at any time. We will confirm what data is deleted immediately, what is retained under legal obligation and the timeline for the deletion process, so there are no open questions.
Every privacy question — from a data-access request to a concern about how your DuitNow transaction record is stored — goes through the same support team that handles your account day to day. Reach out through the channel that suits you; we respond to privacy matters in writing so there is a clear record of what was asked and what we replied.
Start a live chat session from the account page to raise a privacy question in real time. Our team can take the initial details and escalate to a written response where the matter requires a formal record.
Email is the recommended channel for formal data-access requests, correction requests and account-closure queries. Writing gives both sides a clear record of the question and our response, which matters for privacy matters specifically.
The Help Centre inside your account dashboard contains the current contact addresses and escalation steps for privacy-related queries. The information shown there reflects the latest support routing, so check it after login for the most current details.
Our approach to your data is practical and bounded by what we actually need to run your account. We collect what is necessary, store it with access controls in place, and do not use it for purposes beyond account operation, transaction processing and support resolution. Cookies on the platform track session state and navigation within the game catalog — they are not used to build advertising profiles. You can review the cookie settings path inside your account after login. Where a security event affects your account, we notify you through your registered contact detail and the in-account notification system. For data held in connection with DuitNow or Bank Transfer records, access is restricted to the team members who need it to process or investigate a transaction.
Cookies on my333 track your active session and catalog navigation. They are not linked to advertising networks. The cookie preference path is accessible inside your account settings after login; adjusting it does not affect your ability to access the game catalog or wallet.
Access to your account data is protected by login authentication. If unusual access is detected, the account flags it and you receive a notification through your registered contact. Review the security settings panel in your account to check the current state.
We keep account and transaction data for as long as required by applicable Malaysian regulations and our internal account-lifecycle rules. When retention is no longer required, data is deleted on schedule. You can ask support for the specific retention period for any data category.
Any change to how we hold or use your data starts with a written request to support. We acknowledge, investigate and respond in writing. This applies to data correction, access requests and queries about how DuitNow or Boost transaction records are stored.
If something in this policy is unclear, the questions below cover the points we hear most often from account holders. For anything not covered here, reach out to support directly through the channels listed above.
We collect your registration details, login activity, device identifiers, game session history and transaction records tied to your wallet — including DuitNow, Boost and Bank Transfer activity. We collect only what is needed to operate your account and process your transactions correctly.
Transaction records generated through DuitNow, Boost and Bank Transfer are stored in your account history and are accessible to our support team for dispute and query resolution. They are not shared with third parties for marketing purposes. Payment processors hold their own copies under their separate privacy terms.
Yes. Submit a data-access request to our support team by email or live chat. After we verify your identity through the steps in your account settings, we will compile and send a summary of the data on record — including account details, session logs and transaction history.
Contact support, identify the incorrect detail and we will update it after verifying your identity. Changes are confirmed to you in writing. The verification steps are shown inside your account settings page — follow those before raising the correction request so the process moves quickly.
Cookies on the platform manage your active session and track navigation within the game catalog. They are not linked to external advertising. Your cookie preferences can be adjusted inside account settings after login; changing them does not block access to the game catalog or your wallet functions.
When you close your account, data that is not subject to a legal retention obligation is deleted on our scheduled clearing cycle. Data we are legally required to keep — such as certain transaction records under Malaysian regulations — is held for the required period only. Support will tell you specifically which records apply to your account when you submit a closure request.