Mobile / Live
These terms set out how my333 operates, what we expect from you, and what you can expect from us — covering account access, transactions processed through DuitNow, Boost, and Bank Transfer, and the content available where local law permits.
Access to my333 is available only where local law in your region permits online gaming activity. We do not make representations about the legality of access in every jurisdiction — that is your responsibility to verify before using the platform. When you create an account, you confirm that you are of eligible age and that access is lawful where you are located. All account activity — including deposits and withdrawals processed through DuitNow, Boost, and Bank Transfer — falls under these terms. We reserve the right to suspend or close an account where we have reason to believe these conditions are not met. Changes to these terms take effect when posted at this address; continued use of your account after that date means you accept the updated version. If any part of the terms is unclear, reach out to support directly rather than assuming how a clause applies to your situation. The current version of the terms is always available here, and your account dashboard shows the date you last agreed to them after login.
DuitNow transfers
Boost wallet payments
Online bank transfers
Eligible Malaysia regions
These terms cover every action taken through your registered account — logging in, placing activity, and managing your wallet. Account credentials are your responsibility; we act on instructions received through a verified session.
Deposits and withdrawals via DuitNow, Boost, and Bank Transfer are governed by these terms alongside the payment provider's own conditions. We record every transaction and that record is visible in your account history after login.
Game content from studios including PlayStar, CQ9, Bigtime Gaming, and Microgaming is licensed for display within the platform. We do not own those titles; our terms cover your access to them through this site, not the underlying game mechanics.
External links, payment gateways, and provider platforms operate under their own terms. We are not liable for the policies or practices of any third-party service you reach from our platform, even where it is accessed directly through your account session.
Your account gives you direct access to the records and tools covered by these terms. Transaction history — every DuitNow deposit, Boost payment, and Bank Transfer — is available in the account dashboard after login, and you can raise a query on any specific record from there. If the details on your account are incorrect, the account settings page is where you update them; some changes require identity verification as shown in the on-screen prompts. For anything this page does not address, support is reachable through the channels listed in the contact section below. We respond to formal data or account queries submitted in writing, and we confirm receipt so you know the request is being handled.
Open the account dashboard after login to see full transaction history, session activity, and any changes made to your profile. The date and method of each transaction — including DuitNow and Bank Transfer entries — are stored and visible.
Head to account settings to update your contact details or payment information. Fields that require verification will prompt you through the steps shown on screen; do not submit corrections through the chat channel.
If a clause in these terms is unclear, submit your question through the support contact form. We reply in writing so there is a clear record of what was asked and what we said.
For account suspension, access issues, or wallet discrepancies, contact support directly. Provide your registered account identifier so the team can locate your records without delay.
Open the chat widget from any page in your account to reach the support team directly. For policy-related questions, describe the specific clause or transaction in question so the team can respond accurately.
Send written queries to our support address for formal account or data requests. We confirm receipt by return and follow up once the matter has been reviewed by the relevant team.
Log in and head to the help section of your dashboard to submit a support ticket tied to your account record. This is the path for transaction disputes, wallet queries, and identity correction requests.
We retain account registration details, session records, and transaction logs for as long as your account is active and for the period required under the applicable legal framework. You can request a summary of what we hold by contacting support in writing.
The platform uses cookies to keep your session active and to understand how the lobby is navigated. You can adjust cookie preferences through your browser settings; some features may not function if session cookies are disabled.
Your login credentials are your responsibility. We do not ask for your password through chat or email. If you suspect your account has been accessed without your permission, contact support immediately and follow the account recovery steps shown on the login page.
To request correction or deletion of your account data, submit the request through the support email channel. Include your registered account identifier and describe the specific data in question. We act on verified requests within the period set out in the applicable regional law.
Access depends on local law in your specific location. We make the platform available in eligible regions, but it is your responsibility to confirm that access is lawful where you are. If access is restricted in your area, your account login will reflect the current status.
Your complete transaction history — including every DuitNow deposit, Boost wallet payment, and Bank Transfer — is available in the account dashboard after login. Each entry shows the date, method, and amount processed, so you can cross-check against your payment provider records.
Head to account settings after login and update the relevant fields. Some changes trigger an on-screen verification step — follow the instructions shown there. For details that cannot be changed through settings, submit a written request via the support email channel with your account identifier.
We keep registration details, session activity, and transaction records for the duration your account is active, plus any additional period required under applicable law. You can request a written summary of what we hold by contacting support — include your account identifier in the request.
Open a support ticket through the account dashboard and reference the specific transaction date and method. The support team reviews each dispute against our transaction logs and responds in writing. Providing the payment reference from your DuitNow or Bank Transfer app speeds up the review.
Updated terms are posted at this address and take effect on the date shown at the top of the page. If you are logged in when the update is active, a prompt will ask you to review and accept the new version. Continued account use after that date means you accept the updated terms.